FAQ

What documents are required for check-in?

For citizens of the Russian Federation – passport.

For foreign citizens – a valid passport with a visa and migration card.

Are early check in and late check-out possible?

Yes

Subject to availability, early check-in is free of charge.
If all of the rooms at the hotel are occupied, you must confirm the early check-in through payment for the previous day.

Late check-out is paid as follows:
from 12:00 PM to 6:00 PM – hourly payment
from 6:00 PM to 12:00 AM – half of the overnight stay cost
After 12:00 AM – -full day stay cost

Are there rooms for people with disabilities?

Yes

For low-mobility citizens, there is a comfortable room on the seventh floor, equipped with a special shower and a bathroom. If necessary, we are ready to accompany the guest on the hotel territory. Reservation upon prior request.

What are the conditions of accommodation with children?

At your request, you can arrange a bed for the child:

• Up to 3 years – cot or cradle for free.
• Up to 7 years – in bed with parents free of charge.
• From 7 to 14 years – in an additional bed in the room, 700 roubles per day.
• 2 adults and 2 children - if 1 of the children is under 7 years of sge (free), for the second child – extra bed.

Can three persons stay in a double room?

Yes.

Children up to 7 years of age can stay with parents free of charge in all types of rooms.

Three adults can live in "Family Standard ", "Studio" "Apartment", "Executive Studio", "Residential Suite" and "Presidential Suite" type rooms. The cost of extra bed is RUR 700

Can one stay with pets?

Yes.

Upon arrival you must:

• Pay the accommodation cost: 1,000 roubles per day.
• Leave a deposit: 5,000 roubles if the animal weighs more than 5 kg.

Before check-in, please read the rules for accommodation with pets:

• Large animals (over 5 kg) in public areas (corridors, hallways and elevators) can be kept muzzled and on leashes, birds are kept in cages.
• In the room the bird must be in a cage.
• Pet can stay in the room only under your supervision.
• Keep clean in the room and on site.
• The number of pets allowed for accommodation depends on the number of rooms in the suite: one animal can live in one room.
• Guest staying with an animal, undertakes to comply with the sanitary and hygienic conditions in the room and on site.

Can I smoke in rooms and on site?

No.

In accordance with the Public Health Care Act smoking in hotel rooms is prohibited. There is a special smoking area in Vega Izmailovo Hotel, located next to the main entrance, it is ventilated and heated during the colder months of the year.

In what currency is the payment accepted?

We accept payment only in roubles.

Prices on our website are acc. to RF CB exchange rate. If you pay with a card, conversion is performed at the exchange rate of your bank.

Booking payment in cash or with card?

You can pay upon arrival at the reception using a card or in cash. Payment receipt and the final bill will be issued when checking out.

Can I make cashless payment?

Yes.

For payment by bank transfer, you must sand an application request on the company letterhead to e-mail reservation@hotel-vega.ru with a stamp, signature and company details. The application must specify the period of stay and the name of the resident. Payment must be made not later than 3 days before the arrival of guests.

Is there a refund for cashless payment?

Yes.

For refund you need to write a letter on the company letterhead, certified by seal and signature of the Director General and Chief Accountant.

Can I pay for my booking before arrival?

Yes.

To do this, you need to send a copy of your passport and of both sides of a credit card, as well as a letter of authorization on the basis of which will the payment will be made, to reserve@hotel-vega.ru. Send a request to reserve@hotel-vega.ru to receive an authorization letter form.

Are there restaurants on the hotel site?

Yes.

The hotel has 2 restaurants and a lobby bar:

«"Gusi-Lebedy", a legendary Restaurant of the Eastern administrative district in Moscow, is in the top 50 Russian cuisine restaurants of the city of Moscow by TripAdvisor and is regularly awarded with Quality Certificate. The restaurant menu includes dishes of Russian, European and Mediterranean cuisine.

Vega restaurant serves buffet lunches and dinners.

Breakfast – from 7:00 AM -11:00AM (800 roubles).
Lunch – from 1:00 -3:00PM (850 roubles).
Supper -6:00-10:00PM (850 roubles).
For children under 12 breakfast costs 550 roubles.
Children under 6 breakfast is free of charge.

24-hour lobby bar is located on the ground floor of the hotel. Here you always can have a light meal, hold a business meeting or just spend a night at the bar.

Can I order meals to my room?

Yes.

You can order room service 24 hours a day, without restrictions on the minimum order cost.

What services can be used free of charge?

• Bicycle rental
  Ask about the availability of bicycles at the reception.
• Gym
  Located on the ground floor and is available 24 hours a day. Equipped with treadmills, weights and yoga area.
• Storage room
  Here you can store your personal belongings uo to one day after your departure from the hotel.
  You can also use storage cells for valuables (paid service-130 RUR/day).
• Business Centre
  Here you can create and print out a file, and take advantage of the free Internet. Located on the 3 floor of the Convention Centre.
• VIP and Express accommodation
  When making a reservation on the official website, you get the privilege of servicing on the VIP and Express decks, as well as a welcome drink.
• Personal Manager
  Will help you to resolve any questions, make orders and reservations.
• Doorman
  Help you take your things to your room.
• Booking of tickets for theatres and concerts without surcharges
• Ironing room on every floor
• Shoe cleaning
• Cooler on every floor

What are the additional charged services?

• Beauty Salon
  Located on the first floor of the hotel.
• Sauna
  On the 30th floor of the hotel (Finnish/Turkish sauna, Jacuzzi, mini bar), designed to accommodate a campaign of up to 6 persons. Booking must be done in advance. Hourly payment – 2700 rub/h.
• Massage
  Located on the 30th floor of the hotel. Opening hours: from 10:00AM to 12:00PM by appointment Cost 3 000 rub/session.
• Parking lot
  Overground/suface parking for residents, cost: 500 RUR/day. Hourly payment is possible – 100 RUR/h.
  Adjacsent to the MCC station, there is a free parking lot, located not far from the hotel.
• Transfer
  We can help you order a taxi from and to the airport , the cost is RUR 2,500 one way, prepaid.

Can I receive bonuses for frequent accommodation?

Yes.

You can get a Frequent Guest card for booking of 5 nights and more or if you have booked more than 5 nights over the past 12 months. Reservations must be made on the official website of the hotel or at the front desk.
The Frequent Guest card allows you to earn and accumulate points for accommodation, exchange them for hotel services, participate in promotions, receive bonuses and book rooms order special offers.

Read more about Loyalty Program

How to get here from the airports of Moscow?

«Sheremetyevo-2»: you need to take Aeroexpress to the Belarusian Railway Station. Then - by metro on the route "Belorusskaya Radial" → "Teatralnaya" with transition to "Revolution Square" → "Partizanskaya".

«Domodedovo»: take Aeroexpress to the to Paveletsky Railway Station, then descend into the subway and follow the route "Paveletskaya" → "Kurskaya" → "Partizanskaya". Taxi ride will take about an hour.

«Vnukovo»: take Aeroexpress to the to Kiev Railway Station, then descend into the subway and follow the route "Kievskaya" → "Partizanskaya". Taxi ride will take about an hour and a half.

It should be borne in mind that traffic jams are common on Moscow roads, so the best solution is to book a transfer in advance when booking a room.

You can get Aeroexpress every half an hour from 05:00AM to 00:30AM depending on the airport.

How do I get here from the Moscow railway stations?

From Kursk Railway Station: go straight through (the dark-blue Arbatsko-Pokrovskaya line): "Kurskaya" → "Partizanskaya".

From Kiev Railway Station: go straight through (the dark-blue Arbatsko-Pokrovskaya line): "Kievskaya" → "Partizanskaya".

From the Belarusian Railway Station: first take the ring line "Belorusskaya" → "Kurskaya", then "Kurskaya" → "Partizanskaya" straight through.

The distance between the Komsomolskaya Square, uniting the Yaroslavl, Kazan and Leningrad Railway Stations and Vega Izmailovo Hotel is only 4 km

From the square of three stations in metro: first from "Komsomolskaya" to "Kurskaya", then without a change by "Kurskaya" → "Partizanskaya" route.

How do I get here from the metro station?

The nearest metro station is "Partizanskaya" (Arbatsko-Pokrovskaya line).

Metro exit No.1 At the exit from the metro turn left, go around the TC "Albatros" on the right side and walk along the Vernissage Street.

How do I get here from MCC (Moscow Central Circle)?

The nearest MCC station is "Izmailovo".

Exit MCC in the towards the Izmaylovskoe Highway and a park, then turn left and walk along the Vernisazhnaya Street.

If you are having difficulty finding us, please call 8 (800) 234-22-50. The manager will guide you.